Frequently Asked Questions
Do CalmHaus blackout blinds actually work?
Yes. CalmHaus Blackout Blinds block 100% of sunlight, creating total darkness so your body can sleep deeply during the day.
Will CalmHaus blackout blinds help me sleep better on rotating or irregular shifts?
Absolutely. Consistent darkness helps switch your brain into sleep mode, making it easier to fall asleep and stay asleep between shifts.
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
Anywhere up to 7-14 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at calmhausaus@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.